A connected account not showing up has three usual causes. Work through them in order.

1. The account is toggled off in HYPD

HYPD lets you control which accounts its tools can see. If an account is toggled off under Ad Platforms → Manage Google Ads accounts, it stays connected but is hidden.

Fix: go to Ad Platforms → Manage Google Ads accounts and toggle the account on. Deselected accounts are never disconnected or lost — just hidden.

2. You connected the wrong Google account (or your MCC)

HYPD needs the Google account with direct access to advertiser accounts — not your MCC (Manager) account. The MCC is only an access layer.

Fix: go to Ad Platforms, disconnect Google Ads, and reconnect with the Google account that has direct access to the advertiser accounts.

3. The account is closed

Closed accounts still appear but cannot be analyzed.

On Meta

If Meta ad accounts are missing, reconnect and make sure you select all business accounts and Pages during authorization. For missing leads or lead forms, grant Page-level Lead Access in Meta Business Settings.